Return & Refund Policy

1. Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

• The item must be unused and in its original condition

• The item must be in its original packaging

• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Return Shipping Costs

Customers are responsible for all return shipping costs.

Shipping fees are non-refundable. If a refund is approved, the original shipping cost (if applicable) will be deducted from your refund.

We recommend using a trackable shipping method, as we are not responsible for lost return packages.

3. Non-Returnable Items

The following items are non-refundable and non-returnable:

• Personalized or custom-made products

• Final sale items

• Gift cards

• Items marked as non-returnable

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery at:

info@homelandpets.com

Please include clear photos of the item and packaging.
If approved, we will provide a replacement or refund at our discretion.

5. Refund Process

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method

• Processing time may take 5–10 business days depending on your bank

We are not responsible for delays caused by financial institutions.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.
After this period, orders may already be in processing and cannot be modified or canceled.

7. Chargebacks

If a chargeback is initiated without contacting us first, we reserve the right to dispute the claim and provide proof of delivery and fulfillment.

8. Contact

For return requests or questions, contact:

Homeland Pets
📩 info@homelandpets.com